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Freedom of Information

External Information

Access to your personal information

Health records – Subject Access Request

If you wish to access your Health Records, as a general rule you should contact the person responsible for managing records at the place where you have been treated. In most cases this will be the Health Records Manager if your treatment took place in a hospital, or the Practice Manager at your GP Surgery.

Health Records are exempt from Freedom of Information legislation, and therefore cannot be requested under the Freedom of Information (Scotland) Act 2002.

If you would like to access your health record, you can do this by contacting:

  • Medico-Legal Administrative Services Legislation Lead – 01292 5(13966)
  • Ayr Team – 01292 616452 (14686). Crosshouse Team – 01563 8(27076)
  • Email: SubjectAccessRequest@aapct.scot.nhs.uk

Alternatively, please complete and post back to the address on the form. Access to health records form

Further information on how to access health records, including a downloadable leaflet, can be obtained from Health Rights Information Scotland 

Freedom of Information

If you would like any advice or assistance about making a Freedom of Information request, please contact the Freedom of Information Officer.

Right of access under Freedom of Information and the Environmental Information Regulations

The Freedom of Information (Scotland) Act 2002 gives you the right to access all types of information recorded by us (subject to any exemptions).
The Environmental Information (Scotland) Regulations 2004 give you a similar right if your request is for environmental information.

For full details of your rights under the Freedom of Information Act visit the Scottish Information Commissioner’s website

Publication scheme

The Act requires us to adopt a publication scheme which lists the type of information we regularly publish. You may find the information you are looking for through this publication scheme. Or, you can contact the Freedom of Information Officer (details below) to ask for a paper copy or if you need the information in an alternative format. The Model Publication Scheme (MPS) has been adopted by all NHS Boards in Scotland and approved by the Scottish Information Commissioner. The Model Publication Scheme sets out the different classes of information available; and the guide to information provides more detail and links to the information.

Make a request

You can make a request for information which is not available through the publication scheme by:

Freedom of Information Officer
14 Lister Street
University Hospital Crosshouse
Kilmarnock
KA2 0BB
Tel: 01563 826112 

Tips for requesters

For tips on requesting information under FOI and EIR please click here.

  • Please provide your full name and contact details (postal or email address)
  • Please clearly describe the information that you are looking for.

N.B. FOI and EIR only gives you a right to the information that is recorded by the authority.

How we will respond to requests

We aim to respond to your request promptly and within 20 working days. We will acknowledge receipt of FOI and EIR requests made to the above address or email address. We will disclose information wherever possible. However, in a few circumstances, it will be necessary to withhold some or all of the information requested under one of the exemptions outlined in the Act. In any case where information is refused, we will specify which exemption has been used and why. 

Further information

Please click here for more guidance and resources