Information for service users
Referrals to the Early Intervention Psychosis Service can be made by your GP. If you’re unsure, speak to your GP and ask about a referral to the team.
How we can help
You will be offered support that is tailored to you. After an initial assessment, we will work with you to develop a personalised care plan that will include:
- One-to-one support from a named mental health professional
- Support for your physical health and wellbeing
- Medication, where appropriate, to help manage symptoms
- Support for your family or carers
- Practical support with housing, money, employment and education
- Access to psychological therapies, like CBT for Psychosis
- Peer support and opportunities for group activities
Confidentiality
We take privacy seriously. Any information you share with us is treated as confidential and is only shared with professionals involved in your care – and only when necessary to support you.
If there is ever a concern about serious harm to you or someone else, we may need to share information with other services to help keep everyone safe, but we will always try to discuss this with you first.
What hours are the team available?
The Early Intervention Psychosis Service is available 9am – 5pm, Monday to Friday (excluding bank holidays).
If you need support outside of these times, there are other services available:
- NHS24: Call 111 (available 24/7)
- Your local A&E in an emergency
- Emergency Services: Call 999 if there is an immediate risk to life or safety
- Breathing Space: Call 0800 83 85 87 (Mon-Thu 6pm – 2am, Friday 6pm – Mon 6am)
Getting in touch
You can contact us at:
Early Intervention Psychosis Service
37 Lister Street, Crosshouse Hospital
Kilmarnock Road, Kilmarnock, KA2 0BE
Phone: 01563 826185
Your voice matters
We want your experience of the service to be positive. The EIPS welcome your feedback and want you to be involved in shaping your care. Let us know what’s working well, as well as areas that could be improved – we look forward to hearing your views!
If you want to make further comment, suggestion or complaint you can talk to the people directly involved in your care.
You can also contact the mental health services engagement officer at mentalhealthengagement@north-ayrshire.gov.uk to share your views or find out more about adult mental health services engagement and participation.
Useful resources and helplines
Here are some organisations that can offer additional support and information.
Change Mental Health – Practical help for people affected by mental illness and their families.
Website: www.changemh.org
Helpline: 0808 8010 515
Voice Collective – Support for people who hear voices or experience unusual beliefs.
Website: www.voicecollective.co.uk
Mind – Mental Health Information and support.
Website: www.mind.org.uk
Helpline: 0300 102 1234
YoungMinds – Support for young people and their parents.
Website: www.youngminds.org.uk
Helpline: 0808 802 5544
Hearing Voices Network – Provides information about self-help groups for people who hear voices.
Website: www.hearing-voices.org
Understanding Voices – Information about different approaches to voice-hearing and ways of supporting those who are struggling with the voices they hear.
Website: www.understandingvoices.com
Rethink Advice and Information Service
Advice line: 0808 801 0525 (Mon-Fri 9:30 – 16:00)
Website: www.rethink.org