We want you to use the
You're the owner of the NHS and we want to know what you think
about how your service is running and about any changes that we are
considering. We want you to use this site to give us your opinions
and join in the conversations. You should be aware though that
posting material online means that you will be responsible for what
you post. The following information is here to help you get the
most from the site.
See the detailed terms and conditions for more about your
responsibilities and the terms under which you can use the
Detailed Terms and
Detailed terms and
There are more detailed terms and conditions governing your use
of the site covering a number of topic such as copyright,
warranties, privacy, conditions of use and more. Please review
these as your acceptance of these terms is a condition of being
allowed to use the site.
Rules for participation
If you are using the site to voice your opinions and join the
conversation, you will need to be aware of a number of rules in
doing so. These are pretty much common sense and good manners and
sticking to them is condition of use of the site. Use the link
below to view the rules.
Rules for participation
Keeping yourself safe
Although we want to know what you think, we don't always need to
know any personal details that might be used to identify you. When
we do need these, it will be clearly signposted and you will have
to give your explicit permission. We do our best to keep these
details safe and secure and to make sure that they are only used by
NHS or Scottish Government for reasons that you've agreed to.
It's important when you are using the site though that you take
sensible steps to keep yourself safe online. You should keep your
identity safe too by not posting details in public that would let
other users of the system know too much about you. It's a good idea
to use an alias when posting comments rather than your real name
and you should never put phone, postal address or other personal
contact details online in a public space. It's worth bearing in
mind that other details might allow others to identify you too,
such as images or videos that you might post or talking in too much
detail about places that you go, details of friends, club
memberships and so forth; you never know who might be reading your
posts so it's a good idea to be careful online.
If you are under 16:
Please get a parent's or guardian's permission before
The site does not store any information that would on its own
allow us to identify individual users of this service without their
permission. Cookies are not shared with any third parties.
you've already logged on when they can be used to maintain data for
the current session that you've logged into. They are only used to
manage the essential working of the system, not for any more
general tracking of your browsing behaviour across sites, nor to
personally identify you. An exception to this is where you may have
logged on to a specific part of the service - cookies might be used
to manage your session and keep you logged on for the duration of
that session. These cookies are only held for the duration of your
log on session and would be re-created only when you log on again.
A condition of use of the site is that you agree to us using these
Each access to the site does create a log entry that we may use
to track pages viewed in aggregate but these are never used to
identify an specific individuals or their behaviour. When you view
a page on the site, your browser sends some information to us about
you IP address, the kind of browser you are using and so forth.
Although in normal circumstances we never use any of the
information logged as part of the normal operation of the service
to identify any individual, we do reserve the right to do so where
directed by courts or law enforment agencies or where we have
reason to believe that criminal activity might be taking place.
User Anonymity and Personal Information on this site.
As noted above, log files are maintained and analysed of all
requests for files on the SHOW servers. Aggregated analyses of
these log files are used to monitor website usage. These analyses
are made available to participating organisations to allow them to
measure, for example, overall popularity of the site and typical
user paths through the site - they are never used to identify
individuals and their specific use of the site.
In combination with other information which is not collected by
the site operators but which may be collected by suppliers of
network services (your ISP), it may in certain situations be
possible to identify an individual user's use of the website. We do
not collect the additional information required and will make no
attempt to track or identify individual users, except where
explicit consent for this is given or where there is a reasonable
suspicion that unauthorised access to systems is being attempted or
where we are directed by law to do so. In the case of all users, we
reserve the right to attempt to identify and track any individual
who is reasonably suspected of trying to gain unauthorised and
therefore illegal access to computer systems orresources operating
as part of the service. As a condition of use of this site, all
users must give permission for us to use access logs to attempt to
track users who are reasonably suspected of gaining or attempting
to gain unauthorised access.
All log file information collected is kept secure and no access
to raw log files is given to any NHS external third party.
This site does operate an optional registration scheme which
will give individuals certain access privileges. This registration
can allow usage to be tracked. By registering with the system, you
give permission for this tracking to be done where it is in
connection with the operation of the site or for a specific purpose
which relates to the specific discussions, forums or surveys which
you have taken part in.
The National Health Service, and the development team are
committed to making information available on the web to everyone in
Scotland regardless of web browsers used or physical, sexual,
social, ethnic or religious characteristics of users. We will
deliver on this commitment by devoting the time and resources
necessary to ensure that all users can access the services we
deliver. We have validated site content against WCAG guidelines and
were fully WCAG AA compliant when this was last done (01/2011,
05/2011). We understand that changes to the site may bring about
issues between site reviews and also that compliance with standards
may still leave aspects of the site with accessibility issues. We
are committed to reviewing this site but also actively seek
feedback on the accessibility of this site, which we will