Emergency Departments

It is our ambition to provide the best care possible for the people who really need to attend the Emergency Department - that is patients with life threatening conditions and those with injuries.

Our Emergency Departments have the highest attendance rate in Scotland. This doesn’t necessarily mean that we have a sicker population. But it may mean that people don’t always know where to go when they feel they need to access healthcare.

The Emergency Department may not always be the best place to treat certain conditions, and attempting to access care in the wrong place can result in prolonged waiting times for those who really need the expert services that the Emergency Department provides.

NHS Ayrshire & Arran provides 24-hour emergency services from University Hospital Ayr, University Hospital Crosshouse and Arran War Memorial Hospital.

Call 999 or attend your nearest Emergency Department only for serious illness or accidents such as:

  • suspected stroke
  • heart attack
  • head injuries
  • fractures
  • wounds requiring stitches

Remember, University Hospital Crosshouse has a dedicated children's department, so if your child needs to be admitted they will be transferred there from University Hospital Ayr.

Watch our short video below about when to attend an Emergency Department and the available alternatives.


Emergency Department from NHS Ayrshire & Arran on Vimeo.

For further information on the 'When you're ill, know who to turn to' campaign and choosing the right option for your condition, click here.

Contact details

University Hospital Ayr
Dalmellington Road
Ayr KA6 6DX

01292 610555
University Hospital Crosshouse
Kilmarnock Road
Crosshouse KA2 0BE
01563 521133

Arran War Memorial Hospital
Arran KA27 8LF