Feedback and complaints

You are the best person to tell us about your care

By telling us about your care, you help us to give you the best care possible, provide a better service, and put people at the heart of it. Care should be decided and delivered with the input of you and your family.

We aim to deal with your feedback as quickly as possible but most importantly, we want to improve things when it is possible to do so.

You may want to tell us about:

  • a good experience, so that we can pass on your thanks;
  • a poor experience, so we can prevent it happening again;
  • a mixed experience, neither good or bad; or
  • a suggestion to improve a service.


How can you tell us about your care?

There are two ways you can tell us about your care:

  1. Directly to NHS Ayrshire & Arran
  2. Through the independent organisation Care Opinion (previously Patient Opinion)

For our full 'How to' guide to feedback and complaints click here.

To feedback directly to NHS Ayrshire & Arran, click on the picture below, or scan the barcode.

 NHSAAA feedbak image


Or you can contact our Complaints team:

Complaints team
PO Box 13, Eglinton House, Ailsa Hospital, Dalmellington Road, Ayr, KA6 6AB

Telephone: 01292 513620 please note: your call may be recorded
Fax 01292 513665

Freephone number for feedback, comments, concerns and complaints call 0800 169 1441 


For more general information about making a complaint about the NHS in Scotland read the factsheet or leaflet.


NHS Ayrshire & Arran is working with independent not-for-profit organisation Care Opinion (formerly Patient Opinion). Click on the image below to access the Care Opinion website or go to for a quick and easy way for you to share your comments about the services we provide. 

  Care Opinion Image


See what people have been writing about NHS Ayrshire & Arran on Care Opinion

Care Opinion in 2 minutes from CareOpinion on Vimeo.